FAQ
HOW DO I GET STARTED?
Once you know which package and style you’d like to start with, go to the package menu and select your desired package. You will then be directed to our payment processing page to use Paypal, Visa, Mastercard, or American Express.
After purchase, one of our team members will email you our on-boarding questionnaire.
HOW DOES IT WORK?
Once you’ve placed your order and completed our questionnaire we’ll move through script, voice-over, storyboard and animation in an average period of 2 or 8 weeks depending on the package. We’ll assign a project manager to your video, who will guide you through the process.
CAN I GET A LONGER VIDEO?
Yes, our videos come in different length. If you want to have a video longer than 3 minutes, please email us at info@samive.com
HOW ABOUT REVISIONS?
Once we’ve finished each of the steps, you will be given 2 rounds of revision in each stage (unlimited revisions for Premium Package). Please refrain from sending us changes 1 by 1, instead, compile a complete list of changes you require.
HOW MUCH CONTENT CAN FIT IN 30 SECONDS?
A 30 second script is 75 words, so we can usually fit the following sections: Problem Definition, Solution, Call To Action. But don’t worry, if you want to make your video longer during production, we can expand the length and budget with your approval.
HOW LONG IS THE PRODUCTION PROCESS?
Our videos typically take between 2 – 8 weeks, depending on complexity. The varying timeframe depends on how well our two teams communicate and the number of revisions for each stage.
DO YOU OFFER DISCOUNT?
Our price is already 50% lower than the market. However, if you’re purchasing more than three videos, then yes we do offer a 10% discount.
HOW WILL WE COMMUNICATE?
We mainly communicates via email but if face to face is required, Skype and phone calls will be accessible.
WHAT FORMAT IS THE VIDEO?
We can deliver in any kind of format you require. By default, it will be in Full HD (1920 x 1080) format. If you need any other video format, or if you are unsure, please let us know so we can advise you.
I WANT TO TALK TO SOMEONE FIRST...
Of course! email info@samive.com and we will answer any questions you may have.